Return / Exchange policy exist only if there is any damage in the product.
If there is any damage it should be informed within 24 hours from the time parcel received.
Parcel opening video is must to claim to exchange of there is any damage in the product.
Parcel opening Video should be taken from the beginning of opening the parcel, with shipping label and tracking number visible.
If any damage is found while opening the parcel it should be pointed out in the video itself.
No return or exchange on offer products.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refund usually takes 4-5 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
What is Shreeyugha’s Cancellation Policy?
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
If your order is cancelled after your credit/debit card has been charged, the said amount will be transferred to your Shreeyugha account and may be reversed back in your Card Account on your request.
You can also cancel an order until it has not been packed in our Warehouse. Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode. However, you will have the option to opt for store credits which you can use to buy something else at the same time or at a later time.
Can I modify the shipping address of my order after it has been placed?
No, you cannot modify the shipping address after placing your order. Call us for any support at [email protected].
How do I cancel my Order?
After placing an order, you cannot cancel your order.
Shipping
All products will be checked twice by our packing team before dispatch to avoid customers receiving damage product / wrong Product.
To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:
Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
If you receive a damaged parcel, please DO NOT accept it and email us at [email protected].
Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing.
Shipping Terms – Within India:
All orders will be shipped usually within 1-3 working days from the date on which payment is completed.
Base Shipping Cost for India, ranges from INR 50 to INR 90 and may vary depending upon the delivery location.
Shipping Cost for Lakshadweep & Andaman Nicobar – INR 150 to INR 200 (Charges may vary)
All domestic orders will be processed via our official website / Instagram / Whatsapp
Shipping Terms – Within India:
Delivery Period – (Date to be calculated from the next day to the date of shipping)
For Metros : 2 to 5 working days
Any other remote locations: 5 – 7 working days.
In case of any unexpected courier delays by the courier company, Shreeyugha shall not be responsible for the same. However, our team will follow up to make sure the parcel reaches you safe and quick.
Customers are requested to track the parcel until it reaches. Tracking details shall be sent via sms / email id if provided.
We expect the customers to make sure that there is someone at the receiving address to collect the parcel to avoid return of parcel.
Customers are requested to fill the complete delivery address along with pin code and contact number.
Customers who book orders to non-residential address (office, hotels etc…) are responsible for the coordination with the respective courier collection point (office, hotels etc…) or the courier agency. In case of any difficulties in collecting the parcel, guidance shall be provided.
Customers are expected to be aware of the courier collection point, if any, which is present at the given delivery address (hostel, gated community, office, hotels etc…)
Important Note: Under Normal circumstances there will be no calls made by the delivery executive, if no one is available at the delivery address during the time of delivery. 1-3 attempts are made for delivery. In case of non-availability of the customer at the specified delivery address on all the attempts, parcel will be held at the nearest delivery hub, it is the responsibility of the customers to contact the nearest hub and get the parcels delivered. In case if no one has contacted them, the package will be sent back to our address. Such orders will be sent back to the correct address again & the customer shall bear the shipping cost.
In case of parcel being returned due to non-availability / non reachability of the customer, We charge the usual shipping charges for re-shipping the parcel, applicable to all cases.
For any other delivery related issues, customers shall reach us at [email protected] or whatsapp 9500580508 along with the full delivery address and order id, stating the issue faced.
Shipping Terms – International Customers:
All Orders will be processed within 3-5 working days from the date of payment made.
Any additional shipping Cost will be communicated prior to shipping and shall be borne by the customer.
Delivery Date is subjective and customers are asked to get a tentative date of delivery at the time of purchase
Shreeyugha should not be held responsible for any delivery delay due to holiday/other circumstances during the transit, necessary guidence will be provided.
The date of delivery is only Tentative and subject to vary due to various external factors
We collect only the shipping charges. Any clearance, duty or taxes levied is to be borne by the customer.
Any interior location additional delivery charge levied by the courier company is to be borne by the customer.
Any follow up with respect to the parcel has to be done by the customer; however tracking details and guidence support will be given from our side.
Customers are expected to be aware of volumetric charges (Dimension of parcel). While booking your parcel in courier service either volumetric charge or parcel weight, which ever is higher will be charged by courier service. Charges will be informed prior with customers.
How do I check the status of my order?
Please tap on “My Orders” section under My Account on the Website to check your order status.
Does Shreeyugha deliver products outside India?
yes, Shreeyugha delivers products outside India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
Need help?
Contact us at [email protected] for questions related to information.
